Contact

Get In Touch With The Lab

We read every message that comes through this desk. Whether you are dealing with a questionable alloy or need guidance on a complex restoration, we’re here to help.

Our inbox gets loud. We filter the noise to focus on real jewelry problems. You might be staring at a suspicious XRF reading. You might need a second opinion on a botched prong setting. You might just want to know if that vintage piece is actually solid gold or a clever multilayer coating. We handle these questions daily.

We inspect the metal. We test the alloys. We find the truth.

What We Want To Hear About

We prioritize messages from readers and practitioners dealing with actual physical jewelry. Reach out if you need help with specific issues.

• Authentication anomalies. Tell us about the piece. Share your testing methods. Let us know what the acid test or XRF machine revealed.
• Restoration friction. If a bench jeweler messed up a symmetry repair, let us know. We can point you toward proper finishing techniques.
• Editorial feedback. We publish hard truths about jewelry brands. If you spot an error in our guides, call us out. We correct our blind spots.

Sending Physical Pieces

Authentication requires physical reality. We don’t guess.

If you need us to run a piece through our equipment or inspect a complex custom setting, you must arrange secure transport. Don’t just ship a box to our front door. Email us first. We’ll provide our secure intake protocol, insurance requirements, and a dedicated tracking number. We reject unauthorized packages immediately.

What Goes Straight To Trash

We run a tight ship. Our time goes to real readers and real clients. Don’t email us for the following.

• Blind appraisals. We can’t authenticate a diamond from a blurry smartphone photo. We need the piece under our scopes.
• Paid link insertions. We don’t sell our editorial integrity.
• Generic guest posts. If you don’t work at a bench or operate an XRF machine, you can’t write for us.

We respect your time. Respect ours.

Response Times And Contact Details

We spend most of our day in the lab. We check emails between casting and polishing sessions. You’ll usually get a reply within 48 hours on weekdays. Weekends are for our families.

Drop us a line directly at [email protected] or use the secure form below.